Refund Policy

1. The Personal plan

The Personal plan is free. There is nothing to pay, so there is nothing to refund.

2. Cancelling the Team plan

You can cancel a Team subscription at any time from your workspace's billing page. Cancelling stops the next charge. The workspace keeps the Team plan until the end of the period you have paid for, and returns to the Personal plan after that.

We do not refund the unused part of a period, and a renewal is not refunded once it has been paid, except under the right to withdraw in section 3 or where applicable law requires otherwise.

3. Your right to withdraw

If you are a consumer in the European Union, the European Economic Area, the United Kingdom or Switzerland, you can withdraw from a Team subscription within 14 days of your first payment and receive a full refund of that payment. This right applies to the first payment of a subscription, not to renewals.

Consumers in other countries keep any right to cancel that their local law gives them. A purchase made for a business does not carry the consumer right to withdraw.

4. How to ask for a refund

Card payments are sold by Paddle, which acts as Merchant of Record. Paddle processes every refund and returns the money to the payment method you paid with. To ask for one, use the link in your Paddle receipt, or go to paddle.net and choose “Request refund”.

You can also write to support@frimbim.com and we will help you with the request.

5. When a refund is refused

A refund may be refused where there is evidence of fraud or of abuse of this policy.

6. Contact

Frimbim is operated by Boris Nikolaev PR Beograd, Strahinjića Bana 73, 11000 Belgrade (Stari Grad), Republic of Serbia. Email: support@frimbim.com.